I realize customer service is what keeps my clients loyal. The difference between some companies is what happens when something goes wrong. How they react to a problem. I realize to some of my clients I am the most computer saavy person they know. There is no where else to go for some of them. Two things you should know, I don't charge for customer support. I will help you resolve your issue, whether it's your printer, email system, whatever. I had a client that called me about canning tomatoes. I don't know how to say no.